For repair businesses following devices from intake and diagnosis through work to handover. Keep the customer’s request, device condition, assigned technician and parts on the same work order so staff can explain progress and find the repair history when the device returns.
The desk, technician and office share the repair record.
Step 1 of 8
Client
Service desk
Equipment received
Repair technician
Smetko
Invoice and payment
Equipment handover
Staff records the device, reported problem, condition and accessories left by the client.
The intake, repair, issued invoice and handover form one trail.
An illustrative workflow. Available steps depend on the configured modules. Accounting entries require enabled posting and configured accounts.
Keep the customer, device and work order together through the repair.
At the counter, record the customer, device, reported fault and its condition on arrival. The intake gives the workshop a clear starting point and keeps the original request attached to the device as staff prepares diagnosis and the next work step.
Follow diagnosis, the responsible technician, performed work and parts on the repair order. Staff can check progress before invoicing and handover, while the customer’s payment is recorded separately so a completed repair and a paid invoice remain distinguishable states.
The asset record keeps earlier repair work available when the same device returns. Staff can review what was previously reported and performed in the context of that device, giving the next diagnosis a starting point without assembling the history from separate notes.
The solution includes the Base system and the specialist modules listed here, including required dependencies.
If your accountant keeps the books in Smetko, turn on Accounting: completed work, invoices and the team's payroll reach the books without retyping.
AccountingStart with the Repair setup and follow each device from intake to handover.