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Smetko

Specialist add-on

Carry every service job from request to history.

Plan work, follow status and retain customer or asset context across appointments, repairs and field visits.

MKD 2,500per company, per month, net
  • Base systemMKD 1,500
  • ServiceMKD 1,000
Net monthly amount per company. DDV is shown in the calculator.Up to 3 support hours included per company, each month
Record the item, reported fault and customer at intake.

What you can do

Service

Manage service jobs and work orders.

Keep customer service history.

Coordinate service work with the team.

Product in use

Service

Explore the screens behind the everyday work.

Repair intake

Record the item, reported fault and customer at intake.

Record the item, reported fault and customer at intake.

Repair work order

Keep diagnosis, work and materials with the repair order.

Keep diagnosis, work and materials with the repair order.

Service history

Find the asset and its previous service work.

Find the asset and its previous service work.

Service contracts

Keep the covered customer, dates and terms together.

Keep the covered customer, dates and terms together.

Salon appointments and clients

Plan appointments and open the client history before the visit.

Plan appointments across the day.
Open the client record before the visit.

Field visit schedule and quotes

Schedule the technicians' visits and prepare the scope for the customer.

Schedule the technicians' visits by day or week, including those still waiting.
Coordinate the field team and prepare the scope for the customer.

Related solutions

See where this fits into the daily work.

See how Smetko fits the way you work.

Start with the core system, choose the specialist workflow you need, or walk through it with us in a practical demo.