Help
Clear answers before you choose a setup.
Browse the practical questions buyers and operators ask first. If your workflow is different, tell us and we will answer it directly.
Getting started
Do I need to install anything?
The main Smetko ERP runs in the browser. Focused counter, field or signing products have their own setup when that workflow is selected.
How long does setup take?
You can request the Base setup right away. Timing for data transfer, specialist modules, devices or integrations depends on the operation and is reviewed with your team.
Which languages are available?
Macedonian, Albanian and English. Each user can work in the language that suits them.
Can I run more than one company?
Yes. One account can belong to more than one company, while each company keeps its own configuration and records.
How is company access controlled?
Data is separated by company and access is controlled by membership, role and ability inside that company.
eFaktura and compliance
Does Smetko support the eFaktura workflow?
Smetko includes the preparation, validation, local signing and status flow being aligned with the official UJP testing process. Production availability follows the official national rollout.
When does eFaktura become mandatory?
UJP is still testing and refining the national process. Smetko follows the current official materials and does not present an unconfirmed mandate date as settled fact.
How are invoices signed?
The qualified certificate remains on the user's supported USB token. Smetko Potpis performs the signing operation locally and returns the resulting signature to Smetko.
Does Smetko cover Macedonian payroll work?
Smetko calculates payroll month by month and prepares MPIN in the Accounting module, with the employees from HR.
What about VAT and regulatory forms?
The product includes VAT-period work and relevant retail or warehouse records such as ПЛТ, ЕТ and МЕТГ where the selected workflow requires them.
Hardware
Can Smetko help with hardware?
Yes. We can review POS terminals, fiscal devices, scanners, drawers, displays, scales and qualified-certificate tokens as part of the complete setup.
Is every device ready without configuration?
The required configuration depends on the device, fiscal environment and operating workflow. We confirm compatibility and setup work before proposing a bundle.
Can I use devices I already have?
Often. Send the exact models and how they are currently connected so compatibility can be checked before you rely on them.
How do I get a hardware quote?
Use the Request a quote form with your locations, registers and current equipment. We will review the software and devices together.
Pricing and plans
How does pricing work?
Every setup starts with the Base system. Add only the specialist modules required by your operating model, with current monthly and annual prices shown in the calculator. There is no payment today; if company approval is required, the trial starts after approval.
Can I add another company later?
Yes. Company workspaces are separate, so an additional company can be added without mixing its records with the first.
How do module dependencies work?
Some specialist modules require a foundation such as Warehouse. The calculator selects required dependencies automatically and labels why they are included.
What does the calculator include?
It shows the current catalog price for the selected period, net amount, DDV, final amount and any annual saving.
Is Accounting included, and when do I turn it on?
Yes, Accounting is part of the Base system at no extra charge. Turn it on when your in-house accountant or your accounting firm keeps the books in Smetko: journal vouchers, VAT returns, payroll and the annual account. If your accountant works in their own software, it stays off and you send them the accountant package from Finance for each period.
Choosing a solution
I run a shop. Where should I start?
Start with Retail. Warehouse is added because the retail workflow depends on stock, while the Base system carries the back-office and financial context.
I run a restaurant or café. What connects?
Hospitality connects floor and kitchen work and requires Warehouse for its stock foundation. The wider setup can include retail and production depth when useful.
I manage metered communal billing.
Utilities connects accounts, service points, meters, readings, tariffs, billing cycles and the configured customer-portal view.
I run appointments, repairs or field visits.
Open the focused Salon, Repair or Field Service solution. Each uses the Service foundation with a daily workflow shaped around where the work happens.
Is your question specific to your company?
Describe the workflow, current tools or equipment involved and we will help you identify the right next step.
