For teams handling customer requests, scheduled visits and work at the customer’s location. The office assigns visits, technicians record their work in the mobile app, and the office reviews the returned evidence before invoicing; customers can follow their requests through the company’s portal.
The dispatcher, technician and office share the field job.
Step 1 of 9
Client
Dispatcher and office
Request recorded
Field technician
Smetko
Evidence and invoice
Bank
The client submits a portal request or calls the office, which records the problem and location.
The request, work evidence and payment remain linked to the job.
An illustrative workflow. Available steps depend on the configured modules. Accounting entries require enabled posting and configured accounts.
The office, technician and customer follow the same service job through their own screens.
The office follows the customer request and agreed work, then schedules and assigns visits to technicians. The dispatch view keeps timing, location and ownership visible, so staff can follow the day’s assignments and plan another visit when the job needs further work.
Technicians use Smetko Field to see their assigned visits and record work, notes and materials at the customer’s location. Captured work returns to the office for review before invoicing; work recorded offline waits for synchronization instead of skipping that review.
The company’s own portal lets customers submit and follow service requests in their customer context. The office connects those requests with the job and its visits, while technicians use their assigned mobile work view and completed evidence returns to the office for review.
Your company’s portal
Every company has its own customer portal, at its Smetko address or on its own domain.
{firma-portal}.smetko.mkorportal.firma.mk
The solution includes the Base system and the specialist modules listed here, including required dependencies.
If your accountant keeps the books in Smetko, turn on Accounting: completed work, invoices and the team's payroll reach the books without retyping.
AccountingStart with Field / Home Service for assigned visits and the reviewed handoff to the office.