For utility providers managing accounts, meters, tariffs, bills and balances. Employees read meters and office staff checks and records readings for billing, while customers can view and pay bills through the company’s portal; bank and counter payments remain available alongside it.
The meter reader and billing office record consumption, then the resident receives and pays the bill.
Step 1 of 9
Resident
Billing office
Meter reader
Meters read
Smetko
Billing records
Bank
A utility employee reads the meters on the route and passes the readings to the billing office.
The successful portal payment automatically pays the bill and updates the account balance.
An illustrative workflow. Available steps depend on the configured modules. Accounting entries require enabled posting and configured accounts.
Keep meters, reviewed readings, issued bills and customer payments in the account’s context.
Keep the customer account, service points, meters and tariffs together before the billing period starts. Office staff can review which services belong to the account and follow its bills and outstanding balance without rebuilding the customer’s record in separate sheets.
Employees read meters on their routes, and authorized office staff enters and checks readings by route and month before billing. Optional resident submissions follow a separate review and acceptance step; they become official readings only after staff accepts them.
Customers view and pay bills through the company’s own portal. Successfully confirmed portal payments are recorded automatically and fully covered bills become paid; bank payments require staff checking and confirmation, while paying at the counter remains an alternative to the portal.
Your company’s portal
Every company has its own customer portal, at its Smetko address or on its own domain.
{firma-portal}.smetko.mkorportal.firma.mk
The solution includes the Base system and the specialist modules listed here, including required dependencies.
If your accountant keeps the books in Smetko, turn on Accounting: customer bills, collections and VAT reach the books without retyping.
AccountingRequest a Utilities scope and quote, agreed individually, including an applicable public tender process.