For hotels and accommodation businesses coordinating reservations, reception, stays and room readiness. Reception follows arrivals, room assignments, guest charges and departures, while housekeeping records cleaning and inspection so the team can distinguish an available room from one that is ready for its next guest.
Reception, the guest folio and housekeeping share the stay.
Step 1 of 9
Guest
Reception
Room and stock
Smetko
Stay reserved
Folio and accountant
Housekeeping
Reception records the guest, dates, room and agreed rate.
The settled folio and ready room complete two connected parts of the stay.
An illustrative workflow. Available steps depend on the configured modules. Accounting entries require enabled posting and configured accounts.
Reception and housekeeping follow the stay while keeping charges and room readiness visible.
Reception reviews availability, creates reservations and follows arrivals and room assignments through the stay. Staff can see the guest and reservation context when planning the next action, while the availability view supports checking which accommodation can be offered for the requested dates.
Checkout leaves a room needing cleaning rather than immediately ready for a new guest. Housekeeping follows its tasks and records cleaning and inspection, so reception can distinguish occupancy from readiness and see when the room is prepared for the next arrival.
Keep the guest’s charges on the stay’s folio and review them before checkout and settlement. Reception can follow the billable work in the same context as the stay, keeping recorded charges and payment status available for later office review.
The solution includes the Base system and the specialist modules listed here, including required dependencies.
If your accountant keeps the books in Smetko, turn on Accounting: stays, guest folios and payments reach the books without retyping.
AccountingStart with Lodging and choose optional stock or hospitality modules when your operation needs them.